Emergency? Call 911 – brownout? Call your utility 911 National Emergency Hotline – 16211 Meralco hotline – report
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Western Visayas (Region VI)

Western Visayas Emergency & Brownout Hotlines

Utility and cooperative hotlines, regional agencies and help for Western Visayas. In a life-threatening emergency, call 911.

National hotlines

911 National Emergency Hotline – police, fire and ambulance: fallen or sparking power lines, fires, medical emergencies 24/7 16211 Meralco hotline – report a brownout in Metro Manila, Bulacan, Cavite, Laguna, Rizal and other Meralco areas 24/7 143 Philippine Red Cross – disaster response and emergency assistance 24/7 (02) 8911-1406 NDRRMC Operations Center – typhoons, floods and earthquakes (verify) 24/7 (02) 8284-0800 PAGASA – weather and tropical cyclone information (verify) 8888 8888 Citizens' Complaint Hotline – complaints about government services 24/7 1553 NCMH Crisis Hotline – free mental-health support (landline; verify mobile numbers on ncmh.gov.ph) 24/7

Western Visayas agencies & utilities

911 Danger to life: fallen or sparking lines, fire, electrocution or medical emergency

Report the brownout – your area may be served by one of these utilities (check your electric bill)

Regional help

Office of Civil Defense – Region VI

The Office of Civil Defense regional office coordinates the response to typhoons, floods, earthquakes and widespread brownouts with local DRRM offices.

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Energy Regulatory Commission (ERC)

The Energy Regulatory Commission sets electricity rates and handles complaints about distribution utilities and electric cooperatives, including unannounced interruptions and billing.

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National Electrification Administration (NEA)

The National Electrification Administration supervises electric cooperatives; the Department of Energy oversees power supply and the grid.

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Franchise areas are matched by city / municipality and can be approximate where two utilities share a town – the company name is printed on your electric bill. Numbers were collected from official websites and NEA / DOE lists; tell us if one has changed. All emergency hotlines →

Brownout safety

  • Fallen or sparking power lines

    Keep well back (at least 10 metres is a common guide) from fallen wires and anything touching them – treat them as live, especially in floodwater. Call your utility's hotline, or 911 if there is danger to life.

  • Generators outside only

    Run gasoline or diesel generators well away from doors and windows – never inside the house or garage. Never back-feed your house wiring without a transfer switch. Carbon monoxide is invisible and deadly.

  • Emergency lights, not candles

    Candles and gas lamps cause many house fires during brownouts. Use rechargeable emergency lights or flashlights; if you must use a candle, put it in a stable holder away from curtains and never leave it unattended.

  • Food safety

    Keep ref and freezer doors closed: an unopened ref keeps food cold for about 4 hours, a full freezer for about 48 hours (24 hours if half full). Food spoils faster in hot weather.

  • Unplug appliances

    Unplug aircons, refs, TVs and computers to avoid damage from surges and voltage fluctuations when power returns. Leave one bulb switched on so you know.

  • Beat the heat

    Drink water, open windows for airflow, use a rechargeable fan and avoid strenuous work at midday. Check on babies, the elderly and the sick; call 911 in an emergency.

  • Typhoons and floods

    Before a typhoon: charge power banks, store water, secure loose roofing. If floodwater rises, switch off the main breaker only if you can do it from a dry place – never touch electrical equipment while wet.

  • Medical devices

    If someone relies on oxygen, a nebulizer or other powered equipment, keep a charged power station or UPS and tell your utility and barangay in advance.

  • Dark traffic lights

    Treat intersections with dark signals with great caution and follow traffic enforcers.

More: Brownout survival tips · Your rights during power interruptions · PAGASA weather bulletins

Other regions

Luzon

Visayas

Mindanao

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