Philippines

Emergency & Brownout Hotlines

Who to call when the power goes out – from life-threatening emergencies to brownout reports, disaster response and complaints.

National hotlines

Brownout safety

  • Fallen or sparking power lines

    Keep well back (at least 10 metres is a common guide) from fallen wires and anything touching them – treat them as live, especially in floodwater. Call your utility's hotline, or 911 if there is danger to life.

  • Generators outside only

    Run gasoline or diesel generators well away from doors and windows – never inside the house or garage. Never back-feed your house wiring without a transfer switch. Carbon monoxide is invisible and deadly.

  • Emergency lights, not candles

    Candles and gas lamps cause many house fires during brownouts. Use rechargeable emergency lights or flashlights; if you must use a candle, put it in a stable holder away from curtains and never leave it unattended.

  • Food safety

    Keep ref and freezer doors closed: an unopened ref keeps food cold for about 4 hours, a full freezer for about 48 hours (24 hours if half full). Food spoils faster in hot weather.

  • Unplug appliances

    Unplug aircons, refs, TVs and computers to avoid damage from surges and voltage fluctuations when power returns. Leave one bulb switched on so you know.

  • Beat the heat

    Drink water, open windows for airflow, use a rechargeable fan and avoid strenuous work at midday. Check on babies, the elderly and the sick; call 911 in an emergency.

  • Typhoons and floods

    Before a typhoon: charge power banks, store water, secure loose roofing. If floodwater rises, switch off the main breaker only if you can do it from a dry place – never touch electrical equipment while wet.

  • Medical devices

    If someone relies on oxygen, a nebulizer or other powered equipment, keep a charged power station or UPS and tell your utility and barangay in advance.

  • Dark traffic lights

    Treat intersections with dark signals with great caution and follow traffic enforcers.

More: Brownout survival tips · Your rights during power interruptions · PAGASA weather bulletins

Hotlines by region

RegionMain utilities & brownout hotlinesDisaster office
Metro Manila (NCR) Meralco 16211 Office of Civil Defense – NCR
Cordillera Administrative Region (CAR) ABRECO · CAGELCO II (078) 888-2940 · BENECO (074) 637-4400 Office of Civil Defense – CAR
Ilocos Region (Region I) ISECO · INEC · LUELCO (072) 714-0238 Office of Civil Defense – Region I
Cagayan Valley (Region II) CAGELCO II (078) 888-2940 · ISELCO II (078) 622-2742 · ISELCO I (078) 662-7103 Office of Civil Defense – Region II
Central Luzon (Region III) Meralco 16211 · TARELCO I (045) 491-5976 · PENELCO (047) 237-3512 Office of Civil Defense – Region III
CALABARZON (Region IV-A) Meralco 16211 · QUEZELCO I (042) 318-8156 · BATELEC II (043) 756-6337 Office of Civil Defense – Region IV-A (CALABARZON)
MIMAROPA (Region IV-B) PALECO (048) 433-2001 · ORMECO (043) 288-2349 · TIELCO (042) 565-5170 Office of Civil Defense – MIMAROPA
Bicol Region (Region V) QUEZELCO I (042) 318-8156 · ALECO (052) 481-5021 · MASELCO (056) 333-6006 Office of Civil Defense – Region V
Western Visayas (Region VI) AKELCO 0907-422-3629 · CAPELCO 0963-043-8339 · ANTECO (036) 540-8436 Office of Civil Defense – Region VI
Negros Island Region (NIR) NOCECO (034) 471-2229 · NORECO II 0917-322-4237 · NORECO I (035) 405-3055 Office of Civil Defense – Negros Island Region
Central Visayas (Region VII) BOHECO I (038) 508-8115 · BOHECO II (038) 238-2215 · CEBECO I (032) 471-9002 Office of Civil Defense – Region VII
Eastern Visayas (Region VIII) NORSAMELCO 0919-218-6730 · ESAMELCO 0917-521-7513 · SOLECO (053) 570-9823 Office of Civil Defense – Region VIII
Zamboanga Peninsula (Region IX) ZAMSURECO I 0999-884-0609 · ZAMSURECO II · ZANECO 0999-883-8636 Office of Civil Defense – Region IX
Northern Mindanao (Region X) LASURECO · ZAMSURECO I 0999-884-0609 · LANECO (063) 341-5231 Office of Civil Defense – Region X
Davao Region (Region XI) Davao Light (082) 229-3572 · DASURECO 0949-315-3910 · DORECO (087) 388-3127 Office of Civil Defense – Region XI
SOCCSKSARGEN (Region XII) Davao Light (082) 229-3572 · SUKELCO (064) 200-4050 · COTELCO 0920-901-1161 Office of Civil Defense – Region XII
Caraga (Region XIII) Meralco 16211 Office of Civil Defense – Caraga
Bangsamoro (BARMM) LASURECO · MAGELCO · SUKELCO (064) 200-4050 Office of Civil Defense – BARMM

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