Philippines
Emergency & Brownout Hotlines
Who to call when the power goes out – from life-threatening emergencies to brownout reports, disaster response and complaints.
National hotlines
Brownout safety
- Fallen or sparking power lines
Keep well back (at least 10 metres is a common guide) from fallen wires and anything touching them – treat them as live, especially in floodwater. Call your utility's hotline, or 911 if there is danger to life.
- Generators outside only
Run gasoline or diesel generators well away from doors and windows – never inside the house or garage. Never back-feed your house wiring without a transfer switch. Carbon monoxide is invisible and deadly.
- Emergency lights, not candles
Candles and gas lamps cause many house fires during brownouts. Use rechargeable emergency lights or flashlights; if you must use a candle, put it in a stable holder away from curtains and never leave it unattended.
- Food safety
Keep ref and freezer doors closed: an unopened ref keeps food cold for about 4 hours, a full freezer for about 48 hours (24 hours if half full). Food spoils faster in hot weather.
- Unplug appliances
Unplug aircons, refs, TVs and computers to avoid damage from surges and voltage fluctuations when power returns. Leave one bulb switched on so you know.
- Beat the heat
Drink water, open windows for airflow, use a rechargeable fan and avoid strenuous work at midday. Check on babies, the elderly and the sick; call 911 in an emergency.
- Typhoons and floods
Before a typhoon: charge power banks, store water, secure loose roofing. If floodwater rises, switch off the main breaker only if you can do it from a dry place – never touch electrical equipment while wet.
- Medical devices
If someone relies on oxygen, a nebulizer or other powered equipment, keep a charged power station or UPS and tell your utility and barangay in advance.
- Dark traffic lights
Treat intersections with dark signals with great caution and follow traffic enforcers.
More: Brownout survival tips · Your rights during power interruptions · PAGASA weather bulletins
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