Caraga (Region XIII)
Utility and cooperative hotlines, regional agencies and help for Caraga. In a life-threatening emergency, call 911.
Agusan del Sur Electric Cooperative, Inc. · Electric cooperative (NEA) · Agusan del Sur incl. Bayugan City
Facebook advisories Website Please verify these details on the utility’s official page
Surigao del Sur II Electric Cooperative, Inc. · Electric cooperative (NEA) · Northern and central Surigao del Sur: Tandag City, Cantilan, Lianga, San Miguel and neighboring towns
Agusan del Norte Electric Cooperative, Inc. · Electric cooperative (NEA) · Butuan City and Agusan del Norte
Facebook advisories Official interruption notices Website Please verify these details on the utility’s official page
Surigao del Norte Electric Cooperative, Inc. · Electric cooperative (NEA) · Surigao City and mainland Surigao del Norte
Siargao Electric Cooperative, Inc. · Electric cooperative (NEA) · Siargao and Bucas Grande islands, Surigao del Norte
Facebook advisories Please verify these details on the utility’s official page
Dinagat Island Electric Cooperative, Inc. · Electric cooperative (NEA) · Dinagat Islands province (island grid, NPC-SPUG supplied)
Facebook advisories Official interruption notices Website Please verify these details on the utility’s official page
Surigao del Sur I Electric Cooperative, Inc. · Electric cooperative (NEA) · Southern Surigao del Sur: Bislig City, Barobo, Hinatuan, Lingig, Tagbina
Facebook advisories Website Please verify these details on the utility’s official page
Office of Civil Defense – Caraga
The Office of Civil Defense regional office coordinates the response to typhoons, floods, earthquakes and widespread brownouts with local DRRM offices.
Energy Regulatory Commission (ERC)
The Energy Regulatory Commission sets electricity rates and handles complaints about distribution utilities and electric cooperatives, including unannounced interruptions and billing.
National Electrification Administration (NEA)
The National Electrification Administration supervises electric cooperatives; the Department of Energy oversees power supply and the grid.
Franchise areas are matched by city / municipality and can be approximate where two utilities share a town – the company name is printed on your electric bill. Numbers were collected from official websites and NEA / DOE lists; tell us if one has changed. All emergency hotlines →
Keep well back (at least 10 metres is a common guide) from fallen wires and anything touching them – treat them as live, especially in floodwater. Call your utility's hotline, or 911 if there is danger to life.
Run gasoline or diesel generators well away from doors and windows – never inside the house or garage. Never back-feed your house wiring without a transfer switch. Carbon monoxide is invisible and deadly.
Candles and gas lamps cause many house fires during brownouts. Use rechargeable emergency lights or flashlights; if you must use a candle, put it in a stable holder away from curtains and never leave it unattended.
Keep ref and freezer doors closed: an unopened ref keeps food cold for about 4 hours, a full freezer for about 48 hours (24 hours if half full). Food spoils faster in hot weather.
Unplug aircons, refs, TVs and computers to avoid damage from surges and voltage fluctuations when power returns. Leave one bulb switched on so you know.
Drink water, open windows for airflow, use a rechargeable fan and avoid strenuous work at midday. Check on babies, the elderly and the sick; call 911 in an emergency.
Before a typhoon: charge power banks, store water, secure loose roofing. If floodwater rises, switch off the main breaker only if you can do it from a dry place – never touch electrical equipment while wet.
If someone relies on oxygen, a nebulizer or other powered equipment, keep a charged power station or UPS and tell your utility and barangay in advance.
Treat intersections with dark signals with great caution and follow traffic enforcers.
More: Brownout survival tips · Your rights during power interruptions · PAGASA weather bulletins
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Questions, bug reports, a phone number that has changed, or partnership enquiries.