Emergency? Call 911 – brownout? Call your utility 911 National Emergency Hotline – 16211 Meralco hotline – report
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Central Visayas (Region VII)

Central Visayas Emergency & Brownout Hotlines

Utility and cooperative hotlines, regional agencies and help for Central Visayas. In a life-threatening emergency, call 911.

National hotlines

911 National Emergency Hotline – police, fire and ambulance: fallen or sparking power lines, fires, medical emergencies 24/7 16211 Meralco hotline – report a brownout in Metro Manila, Bulacan, Cavite, Laguna, Rizal and other Meralco areas 24/7 143 Philippine Red Cross – disaster response and emergency assistance 24/7 (02) 8911-1406 NDRRMC Operations Center – typhoons, floods and earthquakes (verify) 24/7 (02) 8284-0800 PAGASA – weather and tropical cyclone information (verify) 8888 8888 Citizens' Complaint Hotline – complaints about government services 24/7 1553 NCMH Crisis Hotline – free mental-health support (landline; verify mobile numbers on ncmh.gov.ph) 24/7

Central Visayas agencies & utilities

911 Danger to life: fallen or sparking lines, fire, electrocution or medical emergency

Report the brownout – your area may be served by one of these utilities (check your electric bill)

Mactan Enerzone

Mactan Enerzone Corporation · Private distribution utility · Mactan Economic Zone (MEPZ) in Lapu-Lapu City only

We have not verified a hotline for this utility yet. Use the number on its official website or Facebook page, or on your electric bill.

Find their advisories Please verify these details on the utility’s official page

Balamban Enerzone

Balamban Enerzone Corporation · Private distribution utility · West Cebu Industrial Park / special economic zone in Balamban only

We have not verified a hotline for this utility yet. Use the number on its official website or Facebook page, or on your electric bill.

Find their advisories Please verify these details on the utility’s official page

Bohol Light

Bohol Light Company, Inc. · Private distribution utility · Tagbilaran City

We have not verified a hotline for this utility yet. Use the number on its official website or Facebook page, or on your electric bill.

Find their advisories Please verify these details on the utility’s official page

Regional help

Office of Civil Defense – Region VII

The Office of Civil Defense regional office coordinates the response to typhoons, floods, earthquakes and widespread brownouts with local DRRM offices.

Website ↗

Energy Regulatory Commission (ERC)

The Energy Regulatory Commission sets electricity rates and handles complaints about distribution utilities and electric cooperatives, including unannounced interruptions and billing.

Website ↗

National Electrification Administration (NEA)

The National Electrification Administration supervises electric cooperatives; the Department of Energy oversees power supply and the grid.

Website ↗

Franchise areas are matched by city / municipality and can be approximate where two utilities share a town – the company name is printed on your electric bill. Numbers were collected from official websites and NEA / DOE lists; tell us if one has changed. All emergency hotlines →

Brownout safety

  • Fallen or sparking power lines

    Keep well back (at least 10 metres is a common guide) from fallen wires and anything touching them – treat them as live, especially in floodwater. Call your utility's hotline, or 911 if there is danger to life.

  • Generators outside only

    Run gasoline or diesel generators well away from doors and windows – never inside the house or garage. Never back-feed your house wiring without a transfer switch. Carbon monoxide is invisible and deadly.

  • Emergency lights, not candles

    Candles and gas lamps cause many house fires during brownouts. Use rechargeable emergency lights or flashlights; if you must use a candle, put it in a stable holder away from curtains and never leave it unattended.

  • Food safety

    Keep ref and freezer doors closed: an unopened ref keeps food cold for about 4 hours, a full freezer for about 48 hours (24 hours if half full). Food spoils faster in hot weather.

  • Unplug appliances

    Unplug aircons, refs, TVs and computers to avoid damage from surges and voltage fluctuations when power returns. Leave one bulb switched on so you know.

  • Beat the heat

    Drink water, open windows for airflow, use a rechargeable fan and avoid strenuous work at midday. Check on babies, the elderly and the sick; call 911 in an emergency.

  • Typhoons and floods

    Before a typhoon: charge power banks, store water, secure loose roofing. If floodwater rises, switch off the main breaker only if you can do it from a dry place – never touch electrical equipment while wet.

  • Medical devices

    If someone relies on oxygen, a nebulizer or other powered equipment, keep a charged power station or UPS and tell your utility and barangay in advance.

  • Dark traffic lights

    Treat intersections with dark signals with great caution and follow traffic enforcers.

More: Brownout survival tips · Your rights during power interruptions · PAGASA weather bulletins

Other regions

Luzon

Visayas

Mindanao

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